A list containing the majority of Citrix StoreFront & Receiver for Web support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
StoreFront & Receiver for Web:
| wdt_ID | Brief Description of Issue | Brief Description of Fix | Applicable Product Versions Affected (if known) | Link to supplemental Support Article(s) |
|---|---|---|---|---|
| 1 | Workspace Control reconnects to only one application session instead of all the disconnected sessions. | This issue currently exists when using Chrome to access Receiver for Web. You must manually click on each disconnected application. | Citrix StoreFront 3.12 to Citrix StoreFront 3.15 and Google Chrome. | |
| 2 | An Active Directory account which is locked out can still access StoreFront if the site is setup using Web API/SDK. If the user tries to access StoreFront 30 minutes after the account is locked out, they are unable to log on. | This happens because StoreFront caches user tokens in order to reduce the amount of requests sent to Active Directory. Try adding a "UserTokenTTL" DWORD to StoreFront with a value of "1" and restart IIS. | https://support.citrix.com/article/CTX208901 | |
| 3 | You receive error "Cannot complete your request from external Access Gateway" and Event ID 7 is logged on StoreFront with error "The authentication protocols could not be enumerated". | This is a known issue in StoreFront 2.1, restart the "Credential Wallet" service. | Citrix StoreFront 2.1. | https://support.citrix.com/article/CTX220096 |
| 4 | During a StoreFront upgrade manual changes to the default.ica file are lost. | This is expected as when StoreFront is upgraded files get deleted and recreated. You need to manually take a backup of any modified files before upgrading. | https://support.citrix.com/article/CTX226419 | |
| 5 | The Desktop Viewer Toolbar is not available when launching virtual desktops using Receiver 3.1 and StoreFront Services 1.0. | The Desktop Viewer Toolbar is not enabled by default in a StoreFront Services store. Open web.config on StoreFront and set 'showDesktopViewer="True"'. In newer versions of StoreFront this can be done via the StoreFront GUI. | https://support.citrix.com/article/CTX131863 | |
| 6 | Favorites applications and desktops do not appear occasionally. | Certificates missing from the Digital Signatures store caused several issues such as favorites not appearing occasionally. | https://support.citrix.com/article/CTX226277 | |
| 7 | The change password option is shown for administrators but not for normal domain users. | Active Directory is locked down, which is the problem. You need to configure permissions in Active Directory as explained in the CTX article. | https://support.citrix.com/article/CTX225873 | |
| 8 | Attempting to launch an application returns erorr "Cannot start app". StoreFront reports "An SSL hostname is required but non was supplied". | If you require internal SSL, make sure Delivery Controllers are configured correctly. If SSL is not required, make sure within "Manage Delivery Controllers" that your controllers are not set to HTTPS. | https://support.citrix.com/article/CTX225849 | |
| 9 | Within the StoreFront console you receive error "An error occured during the compilation of a resource required to service this request" and "System.Drawing.dll could not be opened". | A few folders and files may be missing from the wwwroot folder on StoreFront. Cope the missing items from a working StoreFront server including the "System.Drawing.dll" file and then run an iisreset. | https://support.citrix.com/article/CTX220273 | |
| 10 | When upgrading StoreFront from 3.5 to 3.6 you receive error "An error occurred creating the snapshot" and "The system cannot find the file specified". | Open "Citrix.DeliveryServices.ProtocolTransition.ServiceHost.exe.config" on your StoreFront server and change the version from "3.0.0.0" to "3.5.0.0". | Citrix StoreFront 3.5. | https://support.citrix.com/article/CTX223608 |
Christian Brudevoll
November 11, 2019After working with Internet Explorer with Java and Flash to edit Business Objects reports for some hours, my window freeze when starting Java editor.
Normally a new window will then freeze in the same way.
Restarting Citrix on my PC with Windows 10 doens’t help.
Any tips?
Essie
November 20, 2020Wow, that’s a one-page Knowledge base. 🙂
Thanks man