A list containing the majority of Citrix Workspace app for HTML5 (formerly Receiver for HTML5) support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
Receiver for HTML5 / Workspace app for HTML5:
| wdt_ID | Brief Description of Issue | Brief Description of Fix | Applicable Product Versions Affected (if known) | Link to supplemental Support Article(s) |
|---|---|---|---|---|
| 1 | When launching a desktop or application using Firefox v54 or later you receive a black screen on launch. | Disable "webgl" in Firefox or else disable "webgl" using the "configuration.js" file found on StoreFront. | Firefox 54. | https://support.citrix.com/article/CTX225989 |
| 2 | Internet Explorer and Firefox can print to the Citrix PDF Printer fine however Chrome v57 prints a blank document. | Upgrade to Receiver for HTML5 2.4. | Receiver for HTML5 2.4 and Chrome 57. | https://support.citrix.com/article/CTX223510 |
| 3 | Session connections are being dropped without any error. | This is a known issue and is caused by the "Maximum allowed color depth" policy setting. For Windows Server 2008 R2 VDAs set this setting to "16 Bits Per Pixel" and for Windows Server 2012 R2/2016 set this setting to "32 Bits Per Pixel". | https://support.citrix.com/article/CTX225643 | |
| 4 | Director shows IPs of 0.0.0.0 for Receiver for HTML5 connections. | This is a known issue. | https://discussions.citrix.com/topic/378033-director-cant-show-endpoint-ip/ | |
| 5 | Some keyboard combinations do not work through Receiver for HTML5. | This is a known issue, avoid using these combinations. | https://support.citrix.com/article/CTX224158 | |
| 6 | You can only start one instance of an application. | Use Chrome or Firefox. This is currently a limitation with IE and Safari browsers. | Internet Explorer and Safari. | https://support.citrix.com/article/CTX223569 |
| 7 | After upgrading to NetScaler 12 and with AppFlow (HDX Insight) enabled, HTML5 sessions fail to launch with error "General error. To resolve this issue, please report this to your help desk: 250". | Upgrade to Receiver for HTML5 2.5. | Citrix Receiver for HTML5 2.3. | |
| 8 | Special keys like Shift, Alt and Tab do not work when using RDP via Reciever for HTML5, resulting in issues typing symbols such as & which required SHIFT. | This isn't an issue with Citrix as such, and there are two workarounds currently available which are explained in the CTX article. | https://support.citrix.com/article/CTX229942 | |
| 9 | The "Change Citrix Receiver" item in Receiver for HTML5 on Firefox and Internet Explorer is missing. | Some browsers cannot detect the Citrix Receiver plugin or the plugin is corrupted. Follow steps listed in the CTX article to edit the "ctxs.cor_min.js" file on StoreFront. | https://support.citrix.com/article/CTX233144 | |
| 10 | Temporary CALs are assigned when clients connect via Receiver for HTML5. | This is normal behaviour. When a session is started from Receiver for HTML5, a temporary CAL is randomly auto-generated which will look like "HTML-xxxx-xxxx". This will not affect the number of Device CALs used. | https://support.citrix.com/article/CTX237002 |