A list containing the majority of Desktop Lock support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
|wdt_ID||Brief Description of Issue||Brief Description of Fix||Applicable Product Versions Affected (if known)||Link to supplemental Support Article(s)|
|1||After locking and then later unlocking a Desktop Lock enabled client, the application windows within the Citrix session appear behind the taskbar.||The only way to resolve this issue is to logout from the session and then log back in again. You could also edit the registry to turn off ICA session disconnects when a machine is locked.||XenApp 7.6, XenDesktop 7.6.||https://support.citrix.com/article/CTX223258|
|2||When client is locked via Start Menu -> Lock, the user is required to log in to the client device and then VDA. The same issue does not occur when locking via CTRL+ALT+DEL.||This is by design. Citrix can only pass the first credentials to a disconnected session. If the session is active, there is no way to pass the credential without prompting twice.||Citrix Receiver Desktop Lock 4.3 and 4.4.||https://support.citrix.com/article/CTX207832|
|3||After upgrading Desktop Lock from 4.4 to 4.5, desktops launch but get stuck at logon.||Install Microsoft Visual C++ 2005 SP1 Redistributable Package MFC Security Update on the client machine running Desktop Lock.||Citrix Desktop Lock 4.5 and Windows 7.||https://support.citrix.com/article/CTX218583|
|4||After installing Desktop Lock a black background is displayed with Windows Explorer showing when you log on as a local administrator.||Make sure your antivirus product is not preventing "CtxExplorerLauncher.exe" from launching. This file is configured to automatically launch at logon to detect when an administrator logs on.||https://support.citrix.com/article/CTX215494|