A list containing the majority of Citrix Cloud support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
|wdt_ID||Brief Description of Issue||Brief Description of Fix||Applicable Product Versions Affected (if known)||Link to supplemental Support Article(s)|
|1||VDA failed to register with Delivery Controller with Event Log ID 1022.||Restarting the Cloud Connector server helps to reset the faulted channel. The Microsoft.ServiceBus.Channel which is used by the Cloud Connector to communicate with Citrix managed Delivery Controllers may be in a faulted state.||Citrix XenApp and XenDesktop Service||https://support.citrix.com/article/CTX225605|
|2||Citrix Cloud Connector fails to update and is unable to exit maintenance mode. This results in an outdated connector that is unable to handle service requests. This can be caused by conflicting software installed on the Cloud Connector server that blocks updates or an unexpected error occuring during maintenance.||Delete Cloud Connector from Citrix Cloud and uninstall the Cloud Connector followed by installing the newest version.||https://support.citrix.com/article/CTX224073|
|3||From an on-premises location, user is unable to access cloud hosted StoreFront website. The same website can be accessed from external locations.||Configure proxy server to allow traffic to XenApp and XenDesktop URLs such as https://*.xendesktop.net.||Citrix XenApp and XenDesktop Service||https://support.citrix.com/article/CTX223020|
|4||Cloud Connector does not complete its initial installation due to inability to validate the code signing certificate.||The Citrix Cloud Connector being installed does not trust the primary or intermediate certificate which is used to sign the .exe bundle that installs the Citrix Cloud provider services. This is usually not an issue if Windows Updates are allowed and the Cloud Connector server is patched.||https://support.citrix.com/article/CTX223828|
|5||User unable to log on to mdx.xm.cloud.com.||Make sure to invite the user as an administrator within Citrix Cloud under "Identity and Access Management". Once the invite is sent and accepted, the user should gain access.||https://support.citrix.com/article/CTX227458|
|6||Citrix Studio does not start and you receive a "Snap-in Unavailable" error.||Clear idle and disconnected sessions for the administrator attempting to launch Studio.||Citrix XenApp and XenDesktop Service||https://support.citrix.com/article/CTX227672|
|7||When using Citrix Cloud and an on-premises StoreFront server configured for SAML authentication, when the Receiver for Web session times out you receive error "Please close your browser to protect your account".||Add "CTXS.allowReloginWithoutBrowserClose = true" to "C:\inetpub\wwwroot\Citrix\Web\custom\script.js".||Citrix XenApp and XenDesktop Service.||https://support.citrix.com/article/CTX227673|
|8||When you look at the brokering time from Citrix Studio in a Citrix Cloud environment, you will notice the time is displayed in UTC timezone.||There is no current way to change this, but there is currently an enhancement request with Citrix.||https://support.citrix.com/article/CTX228699|
|9||The XenApp and XenDesktop Service status shows as pending.||The customer trial had expired.||https://support.citrix.com/article/CTX229425|
|10||XenMobile Service on Citrix Cloud fails to connect to on-premises PKI/StoreFront servers with error "Connection Failed".||This happens when the proxy does not honour wildcard certificates when they are specified in the bypass list. Follow the CTX article for workaround steps.||Citrix XenMobile Service.||https://support.citrix.com/article/CTX229792|